Refund Policy

1. Overview

At Apeli Soltech, we strive to provide exceptional service to all our clients. However, we understand that sometimes circumstances may require a refund. This policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If the service was not delivered as described in the service agreement
• If there was a technical error on our part that prevented service delivery
• If the project was canceled before any work began

3. Non-Refundable Services

The following services are typically non-refundable:

• Services that have already been performed
• Custom development work that has already begun
• Consultation fees

4. Refund Process

To request a refund, please contact us at info@apelisoltech.co.ke with:

• Your name and contact information
• Details of the service purchased
• Reason for the refund request

5. Processing Time

Refund requests will be processed within 7-14 business days of approval. Approved refunds will be issued to the original payment method.

6. Partial Refunds

In some cases, partial refunds may be granted if only part of the service was completed or if there were partial service failures.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

8. Contact Us

If you have any questions about our refund policy, please contact us at info@apelisoltech.co.ke.